FAQ’s

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. We usually dispatch item within 5-7 business days and after that It takes 7-10 business days to deliver item.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes you can customize your order by contacting us via email and we will look into it and guide you accordingly

Thank you for reaching out! We kindly request you to provide us with the order number so we can assist you further. 

Your order number (), placed on (date), is associated with the assigned tracking number (tracking number). The current status is (), and the expected delivery is on (). 

Please note: if the assigned tracking number is not updating, it may be an auto-generated tracking number. In such cases, the order is likely in transit from the factory to the warehouse due to preorder status or because the item is out of stock, which typically takes 3 to 4 weeks. 

For further clarifications, we recommend contacting Customer Service at info@motogripgear.com

Thank you for reaching out! We offer a 30-day return policy for unworn items in their original condition. To initiate a return for an exchange or refund, Customers are responsible for the cost of return shipping. When returning an item, we recommend using a trackable shipping service.

Please note: As per company policy, if the item is damaged or if a wrong item was sent, kindly provide pictures for reference. After approval by our Quality Department, a prepaid return label will be issued. 

The time period for an order’s cancellation can only be processed within 24 hours. If a tracking number has already been assigned to your order, it may have been handed over to the shipping company, and at this point, it will not be possible to proceed with cancellation. 

However, you do have the option to return the article once received. We will process your request as per your instructions for either an exchange or a refund. 

If your order has surpassed 1 week and the tracking status shows no movement, we can make an exception for cancellation. This could be due to the preorder status causing a delay or because the item is in transit from the factory to the warehouse. 

Yes, we offer a 30 Days Warranty on our products. To make a warranty claim, customers must provide proof of purchase and pictures of the issue. Items should be sent via a USPS flat rate box. 

Please note: If there is damage caused by a cut with a scissor, knife, or any other sharp equipment, or if article is damaged in a road accident, the warranty will be voided. 

My order is delayed. What should I do? Or where is my order? 

Thank you for reaching out and apologies for the inconvenience. 

If your order is delayed, We request you to contact us via email info@motogripgear.com for delivery status so our concerned team can assist you accordingly.

Our products are true to fit, and we recommend measuring your chest or belly/stomach (if larger than your chest) to determine your size. Check the size chart to see where your measurements fall and consider choosing one size up for a comfortable and perfect fit. 

Please note: Each Motogrip gear article comes with a unique size chart so it is important to consult the size chart for every different article. 

To ensure the longevity of your leather apparel, avoid prolonged exposure to water and direct sunlight. Use a damp cloth to clean and apply a leather conditioner periodically to maintain the material’s quality.