Frequently asked
The short answers.
The longer ones are in the journal, in the care guide, or in your inbox if you write.
Sizing & fit
How does MOTOGRIP GEAR jacket sizing run?
Most jackets run true to size over a fitted shirt. Ride-cut pieces leave room for reach through the shoulder; close-cut styles may need one size up over a heavy layer. Each product page carries its available sizes and fit guidance.
I am between sizes. What do you recommend?
Size up if you intend to layer; size down if you prefer a closer line. Choose made to measure when chest, shoulder, sleeve, or waist fit needs rider-specific adjustment.
Do you make extended sizes?
Size availability is shown on each product page. If your required size is unavailable, begin a Made-to-Order consultation and we can assess a cut from your measurements.
How are leather trousers supposed to fit?
Choose the size that matches the published waist, hip and thigh measurements. Leather will soften with wear, but it should not restrict movement or require unsafe stretching.
Leather & care
How do I care for my piece?
Wipe with a soft dry cloth after wear. Condition twice a year with a small amount of neatsfoot oil or a beeswax-based conditioner. Avoid prolonged direct sun. Store on a wide wooden hanger, never on a wire.
What if my piece gets caught in the rain?
Blot—do not rub—with a dry towel. Hang to dry at room temperature, away from radiators and direct sun. Once dry, condition lightly.
Will the colour change over time?
Genuine leather can darken and develop patina with wear, light and conditioning. The amount of change depends on the leather finish and colour.
Can I get small scratches removed?
Most surface scratches buff out with a clean, dry cloth and time. Deep scratches can be addressed by our repairs team—see Repairs & Restoration.
Made to order
How long does a Made-to-Order commission take?
The current estimate depends on the product and complexity. We confirm the production and delivery estimate after measurements and design details are approved.
Can I customize a silhouette beyond the standard options?
Yes. Begin a consultation and tell us what you have in mind—sleeve length, hem length, pocket layout, leather colour, lining or hardware. We confirm feasibility and price before production.
Are MTO pieces final sale?
Made-to-measure and personalised pieces are not eligible for a standard return. Fit-alteration support and statutory remedies for faulty or incorrectly made products remain available under our Returns & Refunds policy.
How is payment structured?
Payment terms are confirmed before production and shown at checkout or in the written custom-order confirmation.
Shipping
Where do you ship?
Worldwide shipping is available except where carriers or applicable law prevent service. See Shipping Information for current restrictions.
How long does shipping take?
Your production or preparation estimate depends on the product. After dispatch, free Standard Shipping typically takes 7–10 business days, while $30 Express Shipping typically takes 3–5 business days, subject to destination and customs processing.
Are duties included?
MOTOGRIP GEAR covers applicable customs duties for worldwide orders under the process described in our Shipping Information policy.
Returns
What is your return policy?
Eligible standard-size, non-personalized pieces may be returned or exchanged within 30 days of signed delivery when they are unworn, unused and complete. Custom, made-to-measure, personalized and final-sale pieces are not eligible for a standard return.
How do I start a return?
Use the File a Return form with your order details before shipping anything. MOTOGRIP GEAR will review the request and send the authorized return instructions.
How long do refunds take?
We normally inspect a return within 72 hours of delivery. If approved, the refund is initiated within 7 business days to the original payment method; your bank or card provider may take up to 10 working days to show the credit.
Repairs
What warranty do you offer?
Each product includes a one-year workmanship warranty. Eligibility is confirmed after reviewing the order and issue.
Can you repair an item outside warranty?
Yes, suitable repair and restoration requests can be assessed. Scope, price, shipping responsibility, and timing are confirmed before work begins.
How long does a repair take?
The repair timeline depends on the assessment and required work. We confirm an estimated timeline before you send the product or approve paid work.
Account
Do I need an account to order?
No. Guest checkout is available. A customer account lets you view orders and manage saved account details where those features are available.
How do I update my fit profile?
Contact the Fit Room with your latest measurements and order number. Do not send payment information or unnecessary sensitive details through the form.
Sustainability
Where do you source your leather?
MOTOGRIP GEAR works with established leather and component suppliers selected for product quality and suitability. Specific leather origin and tannage are stated on a product page only when verified for that item.
Are MOTOGRIP pieces sustainable?
We do not use the word lightly. Durable gear is the starting point: repairable construction, replaceable hardware where practical, considered materials and fit options that keep the piece in rotation longer.
More help
Did not find your answer?
Write to us. The MOTOGRIP fit inbox is read by a real person; we generally reply within a working day.