Returns, made clear.

Standard returns & exchanges

A clear 30-day window.

Eligible standard-size, non-personalized pieces may be returned or exchanged within 30 days of the date the parcel is signed for. Submit a return request before sending anything back; unauthorized parcels may be refused.

Once a return reaches MOTOGRIP GEAR, we normally inspect it within 72 hours. If approved, we initiate the refund within 7 business days to the original payment method. Your bank or card provider may take up to 10 working days to show the credit.

Eligibility & condition

Return it as received.

Original condition

The piece must be unworn, unused, unwashed, unaltered and undamaged, with all original tags, accessories and packaging included. Please enclose the order details or packing slip.

Personalized and custom pieces

Made-to-measure, bespoke, monogrammed, engraved or otherwise personalized products are created specifically for you and are not eligible for a standard return or refund.

Final-sale items

Gift cards, factory seconds and products clearly marked final sale cannot be returned or exchanged. Promotional items follow the terms displayed when the order is placed.

Incorrect or faulty item

Contact us within 2 working days of delivery with the order number and photographs. We will review the concern and confirm the appropriate remedy.

Return shipping

Authorization comes first.

The customer is responsible for return postage, insurance and any carrier charges unless MOTOGRIP GEAR confirms that the item supplied was incorrect or faulty. Original delivery charges and import duties are not refundable except where required by law.

Use a tracked service and retain the receipt until the return is complete. MOTOGRIP GEAR cannot accept responsibility for a return parcel until it is delivered to the authorized return address.

Custom & made-to-measure

Built for you, supported by us.

Before production, we may confirm measurements, design details and reference images with you. After those details are approved and cutting begins, the order cannot be treated as a standard return.

If a custom piece needs a fit correction, the first fit alteration is complimentary when requested within 60 days of receipt. Alteration support is assessed against the measurements and specifications approved for the order. Return shipping or later alterations may be chargeable.

Custom and made-to-measure orders are not refundable. This does not limit any remedy that the law requires for a product that is faulty or not made to the agreed specification.

Cancellations

Tell us before work begins.

A cancellation request must be submitted within 2 days of placing the order. We cannot guarantee cancellation after production has started, an order has entered customs clearance or a parcel has been dispatched.

Rush or time-sensitive orders may enter production immediately and cannot be cancelled once work begins. If we can stop an eligible order, we will confirm the cancellation and any applicable refund in writing.

Order acceptance & pricing

Accurate, fair and transparent.

An order confirmation acknowledges your request; final acceptance occurs when MOTOGRIP GEAR confirms or dispatches the order. We may decline an order for availability, payment, suspected fraud, shipping restrictions, legal requirements or an obvious pricing or description error.

If a genuine pricing error is found before acceptance, we will contact you with the correct price and let you continue or cancel. If payment has already been captured for an order we cannot accept, the applicable amount will be returned to the original payment method.

Nothing in this policy removes statutory consumer rights that apply in the customer’s country or state.