Shipping, made straightforward.

Worldwide shipping options

Choose Standard or Express Shipping.

Standard Shipping is free and typically arrives in 7–10 business days. Express Shipping costs $30 and typically arrives in 3–5 business days.

Delivery is unavailable where carriers or law prevent service, including Russia, Israel, Iran, Iraq, India and countries subject to applicable OFAC sanctions.

Delivery timelines

Preparation and production estimates.

Ready-to-ship products

1–2 business days

Jackets, vests & outerwear

5–10 business days

Made-to-measure jackets, vests & outerwear

2–3 weeks

Footwear

2–3 weeks

Made-to-measure footwear

3–4 weeks

Bespoke products

5–12 weeks

Products marked ready to ship are normally dispatched within 1–2 business days. Other products require the preparation or production time shown above. After dispatch, Standard Shipping is free and typically takes 7–10 business days; Express Shipping costs $30 and typically takes 3–5 business days.

Courier service

Tracked delivery, selected with care.

We use tracked carrier services such as USPS, UPS, DHL and FedEx for Standard and Express Shipping.

MOTOGRIP GEAR selects the courier best suited to the destination and delivery conditions.

Express couriers cannot deliver to PO, APO, DPO or FPO addresses. Please provide a complete street address at checkout.

Customs duty

Duties are covered.

MOTOGRIP GEAR covers applicable customs duties for orders shipped worldwide. Where possible, these charges are paid before delivery so your parcel can move through customs smoothly.

If a customs charge reaches you unpaid, please accept the parcel, pay the charge and send the payment receipt to our support team. Once verified, we will reimburse the eligible amount within 5–7 business days through the original payment method or another agreed payment route.

Lost or damaged products

Report delivery concerns promptly.

If tracking shows delivered but you have not received the parcel, or if the product arrives damaged, contact MOTOGRIP GEAR and the courier within five working days. Keep the parcel, packaging and product, and provide your order number, tracking details and clear photographs where relevant.

After the carrier completes its investigation and verifies the claim, we may provide a replacement or store credit. Verified lost or damaged parcel claims are not settled as cash refunds.

Rescheduling and delivery issues

Keep delivery within reach.

Tracking and rescheduling

Use the tracking information in your dispatch email to monitor the parcel and contact the courier directly if you need to rearrange a delivery attempt.

Unaccepted deliveries

Please do not refuse a delivery. A refused parcel may be treated by the courier as lost or destroyed and may not be returned to us. Accept the parcel first, then use our returns process if needed.

Incorrect delivery addresses

Check your address carefully before ordering. Once a parcel has been dispatched, MOTOGRIP GEAR cannot guarantee an address change. You must contact the courier directly, and a parcel that cannot be delivered may be returned or destroyed under the courier’s rules.

Other policies

Useful order details.

Order confirmation

A confirmation email is sent after payment is completed. Please review the product and delivery details and contact us promptly if anything is incorrect.

Combined shipments

Orders placed separately for the same customer and delivery address may be combined into one shipment. Combining orders can delay dispatch until all included products are ready.

Complimentary items

Orders containing more than ten products do not automatically include complimentary promotional items. Any exception must be approved by MOTOGRIP GEAR before dispatch.