Privacy policy.

Who we are

This Privacy Policy explains how MOTOGRIP GEAR (“we”, “us”, or “our”) handles personal information when you visit motogripgear.com, buy from us, request custom work, contact us, or otherwise use our services.

Information we collect

Depending on how you use our services, we may collect the following information:

• Identity and contact details, including your name, email address, telephone number, billing address, shipping address, and WhatsApp details when you choose to provide them.
• Order and transaction details, including products, size, leather, custom options, delivery information, payment confirmation, returns, refunds, and support history.
• Fit and customization details, including body measurements, fit preferences, initials, design notes, and photographs you voluntarily provide for made-to-measure or repair services.
• Account, enquiry, review, subscription, and communication details that you submit to us.
• Technical and usage information, such as IP address, browser and device information, requested pages, server logs, and cart information stored in your browser.

How we collect information

We collect information directly from you, automatically when you use the website, and from service providers involved in payments, fraud prevention, hosting, fulfilment, delivery, and customer support.

If you choose Stripe or PayPal, the payment provider collects payment credentials under its own privacy notice. We receive transaction status and limited order information needed to confirm and support the purchase; MOTOGRIP GEAR does not receive or store your complete card number.

How and why we use information

We use personal information to:

• Provide products and services, process orders, arrange delivery, support returns, and manage made-to-measure or custom work.
• Authenticate order-tracking requests and respond to enquiries.
• Maintain inventory, accounts, customer records, and service quality.
• Detect fraud, secure the website, enforce our terms, and protect customers and our business.
• Send marketing communications where you have requested them or where otherwise permitted by law; you may unsubscribe at any time.
• Meet legal, tax, accounting, customs, regulatory, and dispute-resolution obligations.

Our legal reasons may include performing a contract with you, complying with law, pursuing legitimate business interests, and consent where required.

Cookies and local storage

The website uses browser storage and similar essential technologies to remember your shopping bag and support core site functions. Our hosting and content-delivery providers may also process basic technical logs needed to serve and protect the website.

You can clear or block browser storage through your browser settings, but parts of the website may then stop working correctly. If we introduce non-essential analytics or advertising cookies, we will provide any notice or consent controls required by applicable law.

When we share information

We may share relevant information with:

• Payment processors such as Stripe and PayPal.
• Couriers, fulfilment partners, customs agents, and delivery providers.
• Website hosting, infrastructure, security, communications, and customer-service providers.
• Professional advisers, insurers, auditors, and authorities where reasonably necessary or legally required.
• A buyer, investor, or successor in connection with a genuine business reorganisation or transaction, subject to appropriate protections.

We do not currently sell personal information for money. Service providers may use information only for their own disclosed purposes and the services they provide.

International transfers

MOTOGRIP GEAR serves customers internationally. Information may be processed in the United States, United Kingdom, Pakistan, and other locations where our personnel or service providers operate. Where applicable law requires safeguards for an international transfer, we use an available lawful mechanism and appropriate contractual or organisational protections.

Retention and security

We retain information only as long as reasonably necessary for the purposes described here, including fulfilment, fit support, warranties, tax and accounting requirements, fraud prevention, legal claims, and customer-requested services. Retention periods vary by record type and jurisdiction.

We use reasonable technical and organisational safeguards. No online service or transmission method is completely secure, so please do not send payment credentials or unnecessary sensitive information through ordinary email or contact forms.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to withdraw consent. You may also have the right to appeal a decision or complain to your local privacy or data-protection authority.

To make a request, email info@motogripgear.com. We may need to verify your identity and may retain information where required or permitted by law. We will not discriminate against you for exercising an applicable privacy right.

Children

Our services are not directed to children under 16, and we do not knowingly collect their personal information. A parent or guardian may contact us to request review or deletion of information submitted by a child.

Changes to this policy

We may update this policy when our services, practices, or legal obligations change. The revised version will be posted here with an updated effective date.